Refund Policy

Every device gets a 7-day free trial before any payment is required. We strongly recommend using the trial to make sure the app works with your setup, since it gives you full access at no cost.

Because a purchase immediately unlocks the software on your device, license payments are generally non-refundable once activated.

If you hit a technical problem with the app that our support team genuinely cannot resolve, email us within 14 days of your purchase at support@goboxplayer.com and we will review your case and, where appropriate, issue a refund. We do not refund issues caused by your own media source, provider, or network, as those are outside our control.

Payments are handled by our payment provider, Paddle.com, which acts as the Merchant of Record for GoBox Player. Approved refunds are returned through Paddle to your original payment method.

Nothing in this policy limits any non-waivable refund, cancellation, or consumer-protection rights you may have under the law that applies to you.

Questions about a refund? Email support@goboxplayer.com.